HELP DESK SERVICES

People are the core of any business, and sometimes they need help with the myriad of devices they use today. Our team supports end-user computing related devices like desktops, laptops, tablets, printers, scanners, phones and more. Client issues get accurately researched, diagnosed, and tracked through ticketing systems; including escalations when necessary. Our ability to connect with employees to get their issues resolved is one of the standout features of our business.

Call Center Support and Operations – Customer or employee support are two of the most easily over-looked business elements. Situation analysis allows our team to make key recommendations for metrics, processes and support solutions to sustain operations. Training and development in existing client service operations are our specialty, but we are happy to partner at any step in the process. We embrace communicated business objectives to deliver on the KPIs that keep the business humming.